Privacy Policy

Information we collect

• Information you provide: your name, email address, phone number, business name, contact preferences, service area, project details and messages. For bookings, we also collect your selected appointment time and meeting preference.
• Enquiry submissions: when you click “Request a quote”, the details you entered may be saved even if some fields are incomplete or need correction, provided you entered an email address or phone number. This lets us follow up on your request.
• Website activity: pages visited, links clicked, form interactions, referral information, browser and device information, approximate location and technical information such as IP addresses processed by our hosting and analytics providers.
• Campaign information: the page you first visited, the referring website and campaign tags in the URL. We associate these details with your enquiry to understand how visitors find us.

Please avoid including passwords, payment card details or other sensitive personal information in enquiry forms.

How we use information

We use information to respond to enquiries, prepare quotes, arrange and manage appointments, deliver requested services and keep related business records. We also use it to maintain and secure our website, prevent spam and misuse, understand website performance and measure the effectiveness of our advertising.

Cookies, Google Analytics and Google Ads

We use Google Analytics to understand how visitors use our website. It uses cookies and similar technologies to collect information about visits and interactions, such as page views, contact-link clicks and successful enquiry submissions.

When we run Google Ads campaigns, we may use conversion measurement, including events shared from Google Analytics, to understand whether an ad led to an enquiry or another action. Where enabled, Google advertising tags may use cookies or similar identifiers to associate an ad interaction with a website visit or conversion. This helps us measure and improve campaign performance.

Google receives information through these tools, which can include page URLs, IP addresses, device and browser information, cookie identifiers and interaction data. Our custom enquiry analytics events report actions and broad project categories; they do not include the name, email address, phone number or message entered in the form.

We also use browser session storage to remember referral and campaign details during your visit and avoid counting the same enquiry more than once. Campaign details saved with an enquiry remain part of that enquiry record.

Learn more about how Google uses information from sites that use its services and read Google’s Privacy Policy.

When we share information

We do not sell your personal information. We use service providers for website hosting, email, analytics, advertising measurement and appointment management. These providers receive information needed to perform those functions. Booking details may be processed through Google Calendar and Google Meet to organize your appointment and provide a meeting link.

We may also disclose information when required by law, to protect our legal rights or to address fraud, security threats or misuse. Service providers may process or store information outside Canada, including in the United States, where it may be subject to local laws.

Retention and security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including responding to your request, maintaining business records and meeting legal obligations. Retention depends on the information and our relationship with you.

We use reasonable safeguards to protect personal information against unauthorized access, loss or misuse. No method of internet transmission or electronic storage is completely secure.

Your choices and privacy requests

• You can use your browser settings to block or delete cookies and clear site storage. Some website features may be affected.
• You can use the Google Analytics opt-out browser add-on in supported browsers.
• You can manage Google ad personalization through My Ad Center. Turning off personalized ads does not turn off all analytics or advertising measurement.
• You can contact us to request access to, correction of or deletion of your personal information, or to withdraw consent to a particular use, subject to applicable legal and recordkeeping requirements. We may need to verify your identity before fulfilling a request.

You can choose to contact us by email instead of completing a website form. Withdrawing consent may limit our ability to provide a requested service; we will explain any relevant limits when responding.

Other websites and services

Links to third-party websites and services are governed by their own privacy policies. This policy covers the Codebytes website and business enquiries; software we build for clients may have separate privacy terms.

Changes to this policy

We may update this policy as our services or privacy practices change. The latest version will appear on this page with a revised date. Where required, we will provide additional notice or request consent for a new use of personal information.

Contact us about privacy

For privacy questions, requests or concerns, contact Casey at Codebytes, Hamilton, Ontario, Canada: casey@codebytes.ca.